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Lights By Troy

Effective Date: October 23, 2026

At Lights By Troy, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, request a quote, schedule services, or communicate with our business.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information when you contact us, request a quote, or use our services:

\nPersonal Information: Name, phone number, email address, billing address, and service address.
\nService Information: Property details, installation preferences, photographs of your property, requested services, and scheduling information.
\nPayment Information: Billing and transaction information necessary to process payments. Payments may be processed through secure third-party payment providers.
\nWebsite Information: IP address, browser type, device information, and website usage data, if collected through website analytics, cookies, or similar technologies.
\nCommunication Records: Emails, text messages, phone inquiries, and other communications related to your service.

2. How We Use Your Information

Lights By Troy may use your information to:

Provide estimates and quotes for Christmas light installation and related services.
Schedule and complete installations, maintenance, removal, and other requested services.
Communicate about appointments, scheduling changes, and service updates.
Process payments, send invoices, and maintain billing records.
Respond to customer questions, requests, or concerns.
Send seasonal reminders, promotions, or service offers when permitted by applicable law.
Improve our services, website, and customer experience.
Comply with legal obligations and protect our business against fraud or unauthorized activity.

3. Sharing Your Information

Lights By Troy does not sell your personal information.

We may share information with trusted third parties only when reasonably necessary to operate our business, including:

Payment processors for secure transactions.
Scheduling, invoicing, and customer management software providers.
Website hosting and technology service providers.
Contractors or service providers assisting with requested services, when applicable.
Government agencies or legal authorities when required by law.

These third parties are expected to handle personal information appropriately and use it only for authorized purposes.

We do not sell, rent, or share mobile phone numbers or SMS consent information with third parties for their own marketing or promotional purposes. Information may be shared with service providers that help deliver our communications, solely for that purpose.

4. Text Messages and Email Communications

By providing your phone number or email address, you may receive communications related to your inquiries, estimates, appointments, installations, invoices, and other service-related matters.

If you separately opt in to promotional text messages, you may also receive seasonal reminders, special offers, or information about our services.

Message frequency may vary.
Message and data rates may apply.
You may opt out of text messages at any time by replying STOP.
You may reply HELP for assistance.
You may unsubscribe from promotional emails using the unsubscribe instructions provided or by contacting us directly.

Consent to receive promotional text messages is not a condition of purchasing our services.

We respect your communication preferences and do not share text messaging opt-in information with third parties for their independent marketing purposes.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve website functionality, understand visitor activity, and enhance the customer experience.

You may adjust your browser settings to limit or disable cookies. Certain website features may not function as intended if cookies are disabled.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect customer information from unauthorized access, disclosure, alteration, or misuse.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.

When information is no longer needed, we take reasonable steps to securely delete or dispose of it.

8. Your Privacy Choices

You may contact Lights By Troy to:

Request access to personal information we maintain about you.
Request corrections to inaccurate information.
Request deletion of personal information, subject to applicable legal and recordkeeping requirements.
Opt out of promotional communications.
Ask questions about how your information is collected or used.

We will review and respond to privacy requests in accordance with applicable law.

9. Children's Privacy

Our website and services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take appropriate steps to delete it.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, payment platforms, or other external services.

Lights By Troy is not responsible for the privacy practices or content of these third-party websites. We encourage customers to review their privacy policies before submitting personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, technology, or legal requirements.

Any updates will be posted on our website with a revised effective date. Continued use of our services following an update is subject to the revised policy, to the extent permitted by law.

12. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Lights By Troy

Email: [Business Email Address]

Phone: [Business Phone Number]

Website: [Business Website Address]

Service Area: Arizona

Last Updated: October 23, 2026

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